1. All major credit cards are accepted through secure payment processor ESCROW
2. lf you want to make a large order, please contact us before you finish the payment as we can give you more discount.
3. Tip: Aliexpress need 12-24 hours to verify your payment, please be patient.
4. Sometimes, if you do the payment via bank transfer, your bank may need 3-5 woring days to confirm.(for example, some Brazil “Boleto”).
When your payment is confirmed, we will send in1- 3 days.
5. If you have any problem about the payment, please send email to us or Aliexpress to ask for help. Thank you.
1. Worldwide Shipping (Except some countries and AP0/FP0)
2. Most countries are Free Shipping from China via ePacket or POS Malaysia. Once we ship the items, we will provide you with tracking number.
In general, the customers from Europe, North America, Russia, Australia and Asian can receive the products within 7-25 days. The customers from South America, like Argentina
and Brazil can receive the products within 20-60 days. If some accident happened, it may takes more than 60 days, please wait patiently, but this is rare.
3. Orders processed within promised time after the payment verification.
4. We only ship to confirmed order addresses. Your order address Must Match your Shipping address.
5. Service Transit Time is provided by the carrier and excludes weekends and holidays. Transit times may vary particularly during the holiday season.
6. lf you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.
Our goal is customer’s satisfaction!
7. Russian buyers, please must provide the full name and complete address.
Belarus and Ukraine buyers, please provide the full name will be better for custom clearance.
8. We are not liable for any VAT, Custom duties & taxes and import duties occur in Buyers country. These taxes and duties vary as per the rules of different countries and
must be paid solely by the buyer. Our price is exclusive of all taxes and duties.
9. lf you need this order in urgent, please choose DHL, Fedex, UPS or other Express as shipping way. Please contact us to get the best price. Thank you.
Return & Refund:
1. All our items are checked and packed in good condition before shipping. If you are not 100% satisfied with the quality of your purchase from SIGGI, you can return your items
within 7 days from the delivered date.
Request: Before you do anything, please contact us firstly. Items received undamaged, sellable and in original package with label. Return shipping fee is paid by buyer.
2. Please provide the proof video or photos if products have quality problem after receiving the parcel within 7 days, we could offer full or partial refund after confirming the problems.
But please support to pay for the freight sending it back, we will bear the resending freight.
3. Please make the return within 7 days after you sign the receipt. We will make the refund within 3-7 working days after we get the returned package.
1.Please kindly leave us a positive feedback and 5 stars and 5 stars for the detailed rating of your order. Once you show us the screen shots of both 5 stars and
we will give you discount for your next order. Many Thanks.
2. If you share our product link that you bought on your SNS (Facebook, VK, itao and so on), we will give you a discount for your next order.
3. Please contact us before leaving any negative feedback or open a dispute on Aliexpress.
4. Please give us the opportunity to resolve any problem. We understand the concerns you might have, and will try our best to satisfy you.
Q: What is the real pictures?
A: 100% Real shot, take a different light and display factors, there is a certain color difference, you could buy refer to the pictures.
Q: When I don't get it, what should I do?
A: Some packages will be delayed, please contact us first to extend the protection time.
Q: I want fast shipping, could you please give me a discount?
A: Please tell us which express you want first
Q:If I buy more than 3 pcs in one order, could I get a discount?
A: You could have certain discount when you buy more than 2pcs, and you can get the discount by the coupon in our store.
Q:If I want to buy wholesale, what should I do?
A: you can contact me ,and tell me how many you want to buy, we will give you discount.
Q: I buy two, but you send me one, I want a solution.
A: If it is our fault, we will responsible for it. Resend one or refund one depends on you.
Q: If I not satisfied, what should I do?
A: Please contact us, this can be settled through discussions.
Q: If I have question about the shopping, what should I do?
A: You contact us, we will help you.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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