If you like this model shoes,but there is no stock size for your choose,or some size information not clear for you,pls contact us ,then we can double check our wholehouse for you again ,we have many different Stores,maybe the stock has been Distributed in other stores,hope can get the right size in stock for you .
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a). We are working hard and smart to fulfill your requirements. But if you have any problem when receive the parcel, please contact us by message or Trade Manager. We will get back to you in 24 hours and work with you until you are satisfied. Please DO NOT open dispute before communicate with us.
b). When delivery, please check up your parcel before signed it. If you find the parcel is unnormal, you can refuse to sign.
a). Orders will be shipped within the processing days after payment verification.Normally it takes 24-72 hours, To protect both the buyers and the sellers, it may take 24 hours for AliExpress to verify the payment.
b). We only ship to confirmed order address. Your order address MUST MATCH your shipping address.
c). Delivery time of DHL/UPS/TNT/FedEx is around 3-9 days. Delivery time of EMS is around 7-29 days. Delivery time of Post Air Mail is around 10-60 days.
we will ship out the parcel to Russia by Finland post air mail,it normally takes 20-25 days to arrive and we will ship out the parcel to other countries by China post air mail provide by Aliexpress, it is faster than normal China post air mail and we will give full refund if the parcel do not arrive within the deliver time
please note the parcel send to Brazil is a little slow, the deliver time will be within 90 days
Please compare the delivery time and shipping fee, choose your preferred shipping service. Delivery time may vary, especially during peak periods.
If your address is remote (extended) area of the courier company (DHL/UPS/TNT/FedEx), we will inform you to pay remote service fee which is charged by the courier company. Remote (extended) area can be checked from the couriers website.
d). International Orders: The buyer is responsible for any applicable import duties and local taxes.
a). When you are satisfied with your purchase, we sincerely hope that you can leave us a POSITIVE FEEDBACK. Likewise, we will leave positive feedback for you.
b). If, for any reasons you are not satisfied with your purchase, please contact us before leaving neutral or negative feedback. We will get back to you within 24 hours, work with you until you are satisfied. PLEASE DO NOT leave us 1, 2, 3 -star Detailed Seller Ratings because they are equal to negative feedback.
a). All returned items MUST BE in the original condition including box, packaging and all other accessories.
b). Buyer pays return shipping.
c). If the return is the result of our error, we will offer postage reimbursement, only on standard mails. And it needs to be approved by customer service prior the return.
Due to camera devices, monitors, and other factors, there is light color difference between real and photos.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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