Below is to teach you how to choose correct shoe size :
Size number here is totally different from shoe size chart in your country,
but your bare foot length would never change ,
so you must measure your bare foot with a ruler , then choose size with chart below .
Foot length < Insole Length < Outsole Length
EUR size 35 = Chinese size 225 = US size 5= Foot Length 22.5 cm
EUR size 36 = Chinese size 230 = US size 5.5= Foot Length 23 cm
EUR size 37 = Chinese size 235= US size 6 = Foot Length 23.5 cm
EUR size 38 = Chinese size 240 = US size 6.5 = Foot Length 24 cm
EUR size 39 = Chinese size 245 = US size 7 = Foot Length 24.5 cm
EUR size 40 = Chinese size 250 = US size 7.5 = Foot Length 25 cm
EUR size 41 = Chinese size 255 = US size 8 = Foot Length 25.5 cm
EUR size 42 = Chinese size 260 = US size 8.5 = Foot Length 26 cm
EUR size 43 = Chinese size 265 = US size 9 = Foot Length 26.5 cm
EUR size 44 = Chinese size 270 = US size 9.5 = Foot Length 27 cm
EUR size 45 = Chinese size 275 = US size 10= Foot Length 27.5 cm
EUR size 46 = Chinese size 280 = US size 11= Foot Length 28 cm
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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